Our Reviews

Quick turn around on my oil change and tire rotation. Thank you.

My appointment was scheduled with Mauro. New tires was excellent.

Great service. Just wish the company would post service accomplished on Car Fax like previous company did.

very satisfied , honest and friendly . Really like the shuttle service

very good experience, Will use them again. Thank you.

Dropped it off in the morning and they took care of it!

I was only this dealership that I use.

Yes, I have been having my trailblazer serviced here for years. I was impressed with the quality of the service. It is much better than it was before the change of owners.

The actual service was fine, but I called and made an appt two weeks ago in the morning just because I didn't want to have to wait, I specifically asked the lady how long it would take and she said about an hour. So I showed up on Monday at 9:25am my appt was at 9:30am and the person who cked me in was nice and said they are running a little behind because they are short staffed ok fine im guessing tops an hour and half. I had groceries in the back of my vehicle and thought it should still be fine. But no after two hours of sitting there, I decided to go and ask how much longer. I didn't pull out of there until 12:15pm thats not a little behind! I would have reschedule for a different time if I would have know it was this long! It would have been nice if they were honest, but instead I didn't even get an apology for taking this long! Wow!

Shawn and the team got my truck fixed quickly. Much appreciated!!

Excellent Service.Knowledgeable Staff.

They did good work on a recall

Very kind the persons with us. Also answer all questions.

Mauro was top notch and the service team gets the victory!

professional,prompt,no complaints

GREAT SERVICE ! I WONT GO ANYWHERE ELSE, KEEP UP THE GOOD WORK.

When I walked in and asked for a salesman, out of the 6 guys standing around, Gary King was the only one who acknowledged me.

New sales guys are unfriendly. Walked around show room looking at window stickers then walked outside looked at new Yukons not one guy in purple ask if they could help me

fast service

Miguel explained what needed fixed & showed a picture of engine then gave me an estimate. Nice facility clean & front desk gal wascourteous. Car runs smoothly with the plugs been changed!

Took longer then was told due to part needed.

They hooked it up to the machine and couldn’t find anything and I still had to pay the $180. I’m not happy I’ll be taking it to my own certified mechanic.

Fue excelente la atencion, agilidad, eficiencia.

Once I got my appt scheduled everything went well. Had to call 3 times to schedule but I understand being busy.

Scheduled easily and completed in a timely fashion along with a wash.

The low score comes from making an appointment nearly two weeks out, showing up before 8a to process the vehicle, arriving to pick up the vehicle at 5p and waiting until nearly 6p for the work to be completed. I was not promised a pick-up time, so maybe I have no complaint. Thanks.

After not having the issue with the power steering warning resolved years ago and having to live with clearing the warning every time I drove the truck I trusted a friends opinion to take it to the heavy truck center and have it looked at again. So far the issue seems to be fixed at about a tenth of the cost that was quoted to me by the same dealership years ago.

On the previous service it stated I needed new tires and had a price, on this service it showed the tires in the green with no issues. It makes me wonder if the oil was changed or the tires rotated. evidently someone did not assess the tires. I keep all my receipts so I can show what I mean

Didn’t do what I asked to be done and took way too long to do half of what I asked.

Timely appointment, dropped me off to work and the car was done within a reasonable time.

Fast and friendly!

Prompt and courteous. I really appreciate the shuttle service

Bill had excellent communication throughout the process. Sam was so patient and fun during orientation to our vehicle.

I received reminder texts about my appointment, service staff were excellent and their staff drove me to an appointment and came to pick me up while they served my vehicle

Great area to wait in while oil is being changed!

I had a good visit to the dealership. Looks like everything has transitioned smoothly to the new owners.

Thank you for doing a great job of fixing my car

good people that responded to my tire issue.

Great service

I was told service and repair would be at about 2 hours, I was there for 4 1/2 hours

Everyone was very polite, not pushy, and straight shooters. Enjoyed the experience very much.

Out in a $126 o2 sensor Over $400 labor for less than an hour work. Totally ridiculous.

Everything went well, service was friendly, efficient, and timely.

Very good

Everything went great, very quick turn around and staff was excellent.

Reliable and friendly service.

EVERYTHING WAS GREAT

Grand Island Motor Company is the so called "new kid in town" since purchasing the existing Chevrolet dealership in Grand Island. There's a night and day difference between the two. I'm glad / happy to say out with the old and in with the new. Grand Island Motor Company is WELCOME to our community. As for our experience, we are extremely happy! All of the personnel are friendly, courteous, and professional! My wife had never purchased a NEW vehicle. This is her first one, and she purchased it at Grand Island Motor Company (GIMC). She is very happy with the process of purchasing a new vehicle at GIMC, and this is her dealership of choice. Congratulations to GIMC on a job well done!!!

The oil change went well. I just feel maybe people thought I was going to not pay my bill or something. While no one was rude per say I did not feel my business was welcome. Examples when I picked up my car I went into the door that I entered when I dropped off my car. Apparently I was to go to cashier and not use this door. Did not see any signs directing me otherwise and it was not a problem when i last had my car serviced. I told the staff I would be back between 430 and 5. When I arrived I noted my car was not in the bay. As I went in the wrong door the staff were aware I arrived. However my car could not be brought up until my debit card went through. Made me feel like dirt. I also noted my bill was higher than expected and the staff had called my husband to ask about replacing the filters. At the dealership in Kearney the cashier would let me know that they had called my husband and the bill is more due to the authorized repair. Was kind of met with cold stare when i asked but was given the information I sought. When I went to the place in kearney they always brought my car to the exit as I was paying and asked if they could do more. They also always placed a paper on the floor mat to assure no potential shop messes would get on the floor. At this time I am not sure if I will return as I said the job they did was not in question but the customer service was not up to par. Overall I am down grading because of customer interactions. I would have gladly given 10 or more if people were a little more welcoming.

I was a little disappointed, for a full service and inspection, the tire pressure which was at 30Psi, was completely ignored, so I filled them myself when I got back home from my appointment. My fear is, if they ignored something as simple as that, what else did they glaze over?

They did a good job of explaining what service was needed and did it in an efficient way

He recibido las mejores atenciones y muy satisfecho con trabajo realizado le dieron solución al problema de mi coche

Like always Miguel from service keep me informed on my vehicle

When one gets vehicle serviced. All the items are checked ok. Then you check and the tires were rotated and the air was not checked and all tires were low. Makes one wonder if the rest of the service was done

The customer service was excellent and they took care of our recall promptly.

This was the first time I had my vehicle serviced after purchasing it from your location. Price was fair and service advisor was friendly. Hour and a half wait for an oil change and tire rotation. The following day my TPMS light came on. It did not get reset after they rotated the tires. Makes me wonder what else got overlooked. Garrett Tires had me back on the road in 2 minutes.

got everything done

My vehicle was not serviced on that date. It was in our garage and we were out of town.

I took my truck in on a Thursday morning at 8 am and they never called me with an update. I called Friday afternoon, Monday morning, and twice and Tuesday and left voicemails each time because I couldn't get ahold of anyone from the service department. When I did finally get ahold of someone he was unapologetic and quoted me an absurd price and that the parts wouldn't even arrive for 2 weeks, so they would take 3-4 weeks to finish the repairs. The next place I took it to would do the same repairs 1-2 weeks faster for half of the price. Overall a terrible experience, their service department has really gone downhill. I will not be using them again.

Even though I didn't have an appointment, I was acknowledged almost immediately when I arrived. My problem was diagnosed after a few minutes, and the repair was started. Even though it took a little longer than estimated, the repair was less than estimated. I was on my way in less than an hour.

Excellent in every aspect

I was acknowledged within minutes of arriving for my appointment. My work took longer than normal, but I was on my way in a little over 2 hours. I had to ask about what was done.

They adjusted my headlights the last time I had an oil change, but they were over adjusted. I just asked them to fix it this time, but I was charged. I didn’t feel like I should’ve been charged at this time for the error.

they failed to wash my truck

I had a great experience at GI Chevy. I found exactly I wanted. They let me try several pickups to at that had in the lot. We then they helped one from that they got for me. The sales person was very personal and very easy at making about the sales.

Good service finished promptly.

Mauro is amazing and always so helpful!!

Appreciated the kids zone to keep my grandson occupied during oil change. Everyone is nice and helpful

Good services

need more help kinda slow getting our car done

Thank for the great service. They are ready and willing to listen and explain what needed to be done with my truck. When I needed to leave it. They were quick to get me something to drive. Thanks again for all your hard work!

Excellent customer service from the sales team to the finance service. Everyone was very friendly and made sure we were taken care of. our salesman even reached back out a week later to see how we liked our new vehicle

Miguel was wonderful to work with

salesman wasn't pushy, which we like not getting swarmed when we enter a lot! but were there to answer all our questions!

Bill Arnold was patient and helped us find the right SUV

Great doing business with you. Awesome truck

Great work done in a short time

The instructions provided in the email from GM do not match the actual check-in procedures used by GI Chevrolet. A bit confusing.

Great Service Department

Friendly environment. Axel started out helping me out over the phone and staying after hours to get me a trade price. Then Keith ended up helping me out when I came down there in person the next morning since Axel was busy helping someone else. Both were great to work with.

Great experience. We live in Lincoln, but, have had a few friends buy cars from Grand Island. We are happy we made the decision to check out their vehicles. The whole process was easy!

Very comfortable place to buy a car.

Everything was great car service, communication and help were great.

Great

My oil change appointment was set up for 9:00 and I was there a little before 9:00. I did not leave until after 11:30. Normally it takes an hour. I tried to be patient but I was not happy about the 2.5 hour wait.

My advisor does great work on getting my vehicle. Thanks Miguel

fast clean

They completed the service project on time as promised

Had to wait 15 minutes to get checked in and I was the only car in the bay at the time.

I purchased my new Vehicle long‑distance and was delivered to me 450 miles away without a hitch. Would highly recommend this dealership to anyone looking.

Repairs were handled timely! Great job.

Very friendly and professional. Really liked the shuttle service that was provided!! Keep up the good work. Bobby

Overall my experience was fine. I'm not really for sure why you done away with the cashiers and have the service advisors being the cashiers as well. I had to wait between 10 and 15 minutes for one to get done and be able to take care of me. If there was an actual cashier I could have been in and out of there within a few minutes. I have been a customer of this dealership for many years and this was my first experience with the new ownership and it was not really that great. Really need to get the cashiers back again.

They got me in and out and they were very reasonably priced to repair my Traverse so it was usable now—they gave long term options to consider for permanent repairs.

REPAIRS MADE ON TIME AND VEHICLE IS RUNNING GREAT ! WILL BE RETURNING TO DEALERSHIP FOR ALL MY NEEDED SERVICES.

I liked the experience when we bought our pickup and have been please with everything, but it takes forever to get service done. Sitting in the waiting room now , almost 3 hours to have a spark plug replaced. At least that’s what we thought it was when we arrived.

Took too much time. Didn't reset oil change notification. No feedback.

Great! Delivered vehicle 5 hours away